Refund & Cancellation Policy

1. Overview

INFINITY OCEAN MARKETING MANAGEMENT L.L.C ("we", "us", or "our") is committed to delivering high-quality marketing management and consulting services. We understand that circumstances may change, and we have established the following Refund and Cancellation Policy to ensure clarity and fairness for all parties.

This policy applies to all service packages, custom engagements, and one-time projects purchased through our website or agreed upon via signed service agreements.

2. Service Nature

Our services are professional in nature and involve the immediate allocation of human resources, strategic expertise, research time, and proprietary methodologies upon engagement. Due to this, refund eligibility is determined based on the stage of service delivery at the time of the refund request.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• Within 24 hours of payment: If you request a cancellation within 24 hours of making a payment and no work has been initiated, you are entitled to a full refund.
• Duplicate or erroneous charges: If a technical error results in a duplicate payment or an incorrect charge amount, we will issue a full refund for the erroneous transaction within 5 business days of verification.
• Service non-delivery: If we are unable to commence or deliver the agreed-upon service for reasons within our control, you are entitled to a full or partial refund proportional to the undelivered portion of the service.
• Partial refunds: If a cancellation request is received after work has commenced but before the service period ends, a pro-rata refund may be issued for the unused portion, minus a 15% administrative fee, at our discretion.

4. Non-Refundable Items

The following fees and charges are generally non-refundable:

• Fees for work, research, or consulting hours already performed or billed.
• Third-party costs incurred on your behalf, including but not limited to advertising spend (Google Ads, Meta Ads, LinkedIn Ads), software licenses, media buying, and stock imagery purchases.
• Campaign set-up fees once the discovery and planning phase has been completed.
• Monthly retainer fees once the service month has commenced and deliverables have been initiated.
• Custom strategy documents, audit reports, or deliverables that have already been presented to the client.

5. Cancellation of Ongoing Services

Clients enrolled in monthly or recurring service packages may cancel their subscription by adhering to the following process:

• Provide written cancellation notice via email to Mehradfirouzi@gmail.com at least 30 calendar days prior to the next billing cycle.
• Cancellations will become effective at the end of the current paid billing period. Services will continue to be delivered until that date.
• Early termination of a fixed-term contract (e.g., 3-month, 6-month, or 12-month agreements) may be subject to an early termination fee as specified in your service agreement or statement of work (SOW).

We strongly encourage clients to discuss any service concerns with their account manager before initiating a cancellation, as we may be able to address issues and adjust the engagement to better meet your needs.

6. How to Request a Refund

To request a refund, please follow these steps:

7. Refund Processing

All approved refunds are processed through Stripe, our PCI-DSS Level 1 certified payment processor. Refunds are returned to the original payment method used for the transaction. Please note:

• Credit/debit card refunds typically appear on your statement within 5–10 business days after processing.
• Bank transfer refunds may take up to 14 business days depending on your financial institution.
• Refunds are issued in AED (United Arab Emirates Dirham). Currency conversion differences, if applicable, are the responsibility of the cardholder's bank.

8. Chargebacks & Dispute Resolution

We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback or payment dispute with their bank or card issuer. Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension of all active services and account access.
• Forfeiture of any pending deliverables or work in progress.
• Additional fees to cover administrative and dispute resolution costs.

We are committed to resolving disputes amicably and in a timely manner. Please reach out to us first — we are here to help.

9. Force Majeure

Neither party shall be held liable for failure to perform obligations under a service agreement due to events beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, war, terrorism, or widespread internet or infrastructure failures. In such cases, affected services may be postponed, and refunds will be evaluated on a case-by-case basis.

10. Governing Law

This Refund and Cancellation Policy is governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

11. Policy Amendments

INFINITY OCEAN reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after any modifications constitutes your acceptance of the revised policy.

12. Contact Us

For any questions, concerns, or refund requests regarding this policy, please contact us: